As careful as we are, on rare occasions, the product you receive may not be suitable or may arrive damaged.

In all instances, please contact us asap by calling 01253 870558 or by emailing We can then fill out a return note if appropriate and instruct you to return the item(s) for either a quick refund or exchange.

If our delivery is refused at the delivery address for any reason and returned to us, the customer will be liable for the cost of postage in both directions.